Please read the following information carefully. By using the website “ Golden farm” and purchasing products on it, you agree to abide by the following terms and conditions.

GENERAL

You acknowledge and guarantee that by using the services on Golden farm website you have reached the age of 18 years. Golden Farm seeds may change or withdraw any part of goldenfarmseeds.com at any time without notice. By purchasing, you agree that all details you provide to Golden Farm for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. Due to the nature of the internet there may be interruptions to services or website availability due to repairs, maintenance, or the introduction of new services. We will naturally try to minimise these instances and strive to avoid any "down time".
Golden Farm may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written permission. Any complaint related to our orders and products must be accompanied with clear and sufficient photographic evidence. Golden Farm reserves the right to refuse compensation if the necessary information is not provided.
Golden Farm are not able to control, or take responsibility for the actions of Customs and Excise. All packaging is discreet and no indication of contents is displayed, however if the items you have ordered are not in line with the laws in your area, you run the risk of customs interfering with your package. We are unable to help you in this situation. * golden Farm does not send seeds to countries where hemp seeds are prohibited. Golden Farm only mails to countries where it is legal to import hemp seeds. Our advice is that you inform yourself about the particular situation in your country. If you wish to order seeds you accept the full responsibility for different regulations pertaining to individual countries. We cannot return any payment for seed orders, made from countries where hemp seeds are prohibited.

PRICING & PAYMENT

All prices seen on the Golden Farm website are final and include VAT unless otherwise stated. Any pricing errors will result in your order being suspended until Golden Farm have contacted you via the methods provided. All payments are taken in Euro. Customers are responsible for Import Duty/Tax in their respective countries where applicable. For more details on this please contact your local customs authority. All orders must be paid for in full before any goods will be shipped. All products are subject to availability and remain the property of Golden Farm until paid for in full.
Golden Farm does not share any information (personal or financial) with any third party.
All credit/debit card details are encrypted using a secure ordering system. Your bank or Credit Card Company may require security checks to validate your purchase. Golden Farm may on occasion require credit checks for orders of a substantial nature or where insufficient details have been provided. This may result in your order being delayed until the checks can be completed.

LIABILITY

The liability of Golden Farm resulting from the delivery of defective products will be limited to direct damages up to the amount of the price stipulated for the products concerned. Liability for indirect damages is excluded. You hereby agree to indemnify and hold harmless Golden Farm, its subsidiaries, affiliates, directors, agents or any other party involved in creating, producing, or delivering of the Website or the Services against any and all claims of third parties due to or arising out of your use of the Services and/or your violation of the Terms and Conditions. These Terms are governed by the laws of the Netherlands. The district court in Amsterdam has the exclusive jurisdiction regarding any and all disputes relating to these Terms.
SHIPPING POLICY

We ship your order within 24h on business days after we have confirmation of payment from our bank or payment service provider. We use DHL, PostNL or Bpost depending on your location.
Tracking code will be forwarded to you as soon as your order leaves the warehouse. Actual delivery can take up to 5 business days depending on your location. Transit time claims made by
the couriers do not match reality so repeating them is useless.

RETURN POLICY

You have the right to return your order (or parts thereof) within 14 days of receipt without giving any reason, provided it is still factory sealed (further exclusions apply). The return period will expire 14 days after the day that you (or a designated third party other than the carrier) has taken possession of the product. If you have ordered multiple products with varying delivery times in the same order, the return period expires 14 days after the final product of the order has been received.
You will be solely liable for any reduction in product value based on handling or use beyond what is necessary to access its functionality/condition.

RETURN PROCESS

To return an item(s), you must first inform us via email or telephone:
email: onlinegoldenfarm@gmail.com
phone: +31 687058169
Clearly mention your full name and order number on the package or add a copy of the original
order confirmation. Please note that any return costs will *not* be reimbursed.

EXCLUSIONS

The following products are not covered by the right to return:
     •     Products that have had their original seal opened.
     •     Products returned outside of the return period.
     •     Items under manufacturer warranty, where warranty claims are directly serviced                by manufacturer.
     •     Perishable items.

REFUND PROCESS

After you have exercised your right to return, all payments will be refunded within 14 days.
Refund will occur in accordance with your original payment method, in other words the money will be returned to the account it came from.
Privacy Policy
Golden farm is committed to protecting your privacy. This privacy statement outlines what information we gather about you when you visit Golden farm websites and explains how we use that information. Golden farm policy is to keep your personal information which we receive through our websites completely confidential. The information will be used for internal processing and functional purposes only. We will never share or sell any personal information with other parties.
Collection of your Personal Information: The personal information we collect may include your name, title, company or organization name, address, e-mail, phone. We may collect certain information about your visit, such as the type of browser you use; the date and time you had access to our websites; the pages that you accessed while at our websites and the internet address of the website from which you linked directly to our websites. This information is used to help improve our websites and maintain optimal functionality of the websites.
Use of your Personal Information: The personal information collected on our websites will be used to provide the services you have requested which includes but is not limited to third party payment providers like PayPal and shipping services like DHL, POSTNL, UPS or FedEx. We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about Vision Seeds products. Use of Cookies on the Golden farm websites
The Golden farm websites use some unobtrusive cookies to store information on your computer. What is a cookie? A cookie is a small file that is placed on your computer. Cookies make it possible to add basic and advanced functionality to a website. Among other things, cookies enable the log-in process, as well as the collection of anonymous web-statistics. The cookies that are used on our websites, cannot be used by Golden farm to identify you personally, no personal data is collected in these cookies. Additionally, these cookies cannot be used to identify you on any third party website. Important Note: Some functionality we offer through our websites like our social media integration requires third party involvement for it to work, services providers like Facebook may also place cookies on your computer, it is important that you are also aware of the privacy policy and the use of cookies of these service providers. Web-Statistics: Golden farm uses web-statistics which allows us to analyze data in regards to visitor movement on our websites to further improve the user experience and service. Under no circumstances is this data used for any other purposes.
Disable Cookies: All modern browsers have cookies enabled by default simply because most websites and especially web-shops will not work without them. They can be disabled by changing the settings of your browser. Please note that by doing so you will not be able to use most modern websites, including the Golden farm websites. This policy is subject to occasional change, visit this page every time you make use of our websites in-case any changes have been made. Please redirect any questions which you might have in regards to our privacy policy and or the use of cookies on our websites to our customer support team through our contact form
This policy has not changed since 01-01-2023